Ease of access, in relation to customer experience optimization, involves eliminating obstacles that hinder customer engagement. By simplifying digital interactions, enhancing usability, and automating workflows, ease of access allows customers to engage with your services seamlessly. For small and medium-sized… Read More »What Does Ease of Access Mean for SMBs and Larger Corporates?
Overview Every year companies set ambitious goals for the organization to reach, called a strategy, for most this usually serves as a guide for the direction in which companies want to go. Most strategies today involve a digital adoption/transformation component.… Read More »Aligning Technology with Your Business Goals
Executive Summary In a recent newsletter, our CEO discussed the challenges that businesses are currently facing as a result of the impact of COVID-19. With the sudden shift to remote work, professional services companies have found themselves in an unforeseen… Read More »Navigating SaaS Fatigue with Sustainable Solutions for SMEs
Building a strong sales engine is crucial for the success of any professional services company. It involves leveraging various strategies and technologies to attract, engage, and convert prospects into customers. In this blog post, we’ll discuss the key areas to… Read More »Building a strong Sales Engine
OVERVIEW The purpose of this document is to provide detail around the current operating model approach of Wealth Management businesses, its service offerings, and an I.T strategy to transition to a future state that will lead to: The operating model… Read More »Technology-Driven Wealth Management Operating Model
Resource management and project planning are critical components of any business, especially those in the professional services industry. As companies grow, they need to ensure that they have the right tools and technologies in place to effectively manage resources and… Read More »Resource management as a Professional Services Company
The difference between the technology an organization has now and the technology it needs to reach its goals and objectives is called a “technology gap.” These gaps can happen for several reasons, such as when new technologies are used, when… Read More »Determine your existing technology gaps
New technology has led companies to undertake digital transformations. As a result, we observe a shift in customer behaviour. Thanks to apps, machine learning, artificial intelligence, and other forms of cutting-edge technology, consumers can now do almost anything they want,… Read More »Creating a Better Digital Experience for Customers
What is Digital Transformation A quick google search and we will find many definitions about Digital Transformation, the one I found most descriptive was: “The acceleration of business activities, processes, competencies, and models to fully leverage the changes and opportunities… Read More »Digital Transformation for your business
The surge in the development of business services has drastically altered the way organizational infrastructures are constructed. Due to the high digitalisation of tasks, almost everything can now be outsourced or treated as a service. Companies are shifting away from… Read More »The importance of digital adoption