In the financial services sector, customer retention is crucial. Retaining existing customers is more cost-effective than attracting new ones, and raising customer retention rates by just 5% may increase revenues by 25% to 95%. However, many businesses in South Africa… Read More »5 Ways to Improve Customer Retention in the Financial Services Sector
Let’s consider this fact: customer experience equals customer retention, whether it’s good or bad. If you provide a good customer experience, the chances are that some of those customers would be willing to come back.But bad customer experience can break… Read More »How Rising Customer Expectations Make Modernization Essential for Business Success
Financial services businesses have been around for ages. Any company that helps clients hold, exchange, manage, invest, or do any other similar money-related task could fall within the financial services category. Over the last few years, the explosive growth of FinTech… Read More »How FinTech Is Helping Financial Services Businesses Reduce Costs And Revolutionize Their Operations
What is fintech? FinTech, which is a combination of the words “financial” and “technology,” is a phrase that refers to any new technology that enables consumers or financial institutions to supply financial services in new and faster ways than previously… Read More »What is Fintech? An overview of Financial Technology